Shipping policy
Hello! Hello!
At LUSTTROPFEN.com, we strive to deliver your orders promptly and efficiently. Below is a detailed overview of our shipping policy:
Processing Time
- Orders are typically processed within 2-10 business days (Monday to Friday, excluding public holidays)
- LUSTTROPFEN.com is a highly sustainable business. All orders will be produces individually.
- Please note that during peak seasons or sales events, processing times may be slightly longer.
Shipping Rates and Delivery Times
We offer the following shipping options:
1. Standard Shipping within GERMANY:
- Estimated delivery: 2-10 business days.
- Costs: 3,99 - 5,99 €
2. Standard Shipping within the European Union:
- Estimated delivery: 5-10 business days.
- Costs: 8,00 - 15,99 €
3. Standard Shipping to GB and Switzerland:
- Estimated delivery: 7-10 business days.
- Costs: 9,00 - 15,99 €
4. Standard Shipping worldwide:
- Estimated delivery: 7-14 business days.
- Costs: 11,99 - 19,49 €
Note: Delivery times are estimated and may vary based on factors such as carrier delays, customs clearance, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on the carrier's website.
Customs, Duties and Taxes
For international orders, customers are responsible for any customs fees, import duties, taxes, or other charges required by the destination nation. We recommend checking your local customs policies before placing an order.
Shipping Restrictions
- We do not ship to P.O. Boxes.
- Military addresses have to include explicit descriptions
- Some regions or countries may have limited shipping availability. If your location is not listed during checkout, please contact our customer support team.
Failed Deliveries and Address Errors
If a package is returned to us due to an incorrect address provided by the customer or if delivery attempts fail, we will contact you to arrange reshipment. Additional shipping fees may apply.
Lost or Damaged Packages
While we take great care to ensure your order arrives safely, we are not responsible for lost or damaged packages after they have been handed over to the carrier. However, if you experience any issues, please contact our customer support team and we will assist you in filling a claim with the carrier.
Contact LUSTTROPFEN.com
If you have any questions or concerns about your shipment, please contact us at:
Email: business@lusttropfen.com
Thank you for shopping with us! We appreciate your support. Have a great day you lovely human. Wooh!